Abstract

E-Governance: Leveraging Digital Technology to Improve Public Service Delivery and Citizens' Engagement

Dr. D. Charley

Volume: 15 Special Issue: 5 2025

Abstract:

E-governance has become a foundational element of modern public administration, transforming how governments deliver services and interact with citizens. The integration of digital technology into governance systems has enabled greater transparency, efficiency, accessibility, and civic participation. This paper examines the concept of e-governance, its historical evolution, the digital tools that drive transformation, and the ways in which technology enhances service delivery and citizen engagement. The paper also explores global best practices, identifies key challenges, and proposes strategies for strengthening digital governance. As digital transformation accelerates globally, e-governance remains essential for building effective, inclusive, and citizen-centric public institutions.

DOI: http://doi.org/10.37648/ijrssh.v15i05.016

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