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Welcome to International Journal of Research in Social Sciences & HumanitiesE-ISSN : 2249 - 4642 | P-ISSN: 2454 - 4671 IMPACT FACTOR: 8.561 |
Abstract
Digital Transformation: Leveraging Digital Technologies to Improve the Provision of Public Services, Boost Transparency, and Promote Citizen Engagement - A Study of Telangana
Dr. S. Venkatesh
Volume: 15 Special Issue: 5 2025
Abstract:
This study examines how Telangana utilizes digital technologies to enhance public services, improve transparency, and encourage citizen engagement. The 'Digital Telangana' initiative seeks to make digital services available to all citizens while empowering them within the digital realm. Significant projects such as the T-App Folio, which provides government information, and the Dharani portal, which digitizes land records, have greatly enhanced efficiency and accessibility. However, issues such as digital literacy and last-mile connectivity need to be addressed to achieve sustainable success.
References
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- Government of Telangana, IT, E&C Department. (2024). AI-powered Telangana: Strategy document and implementation roadmap.
- Kamalakar, G., & Bhaskaran, G. (2024). Digital governance initiatives in Telangana: A comprehensive overview. (Research paper).
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- LinkedIn. (2024). Digital governance initiatives in Telangana: A leap towards smart and efficient governance (Article by Gayatri Bhaskaran).
- Rajalingam, C. (2018). E-governance initiatives of Telangana State: A study.
- Rani, K. J. (2024). Digital governance initiatives in Telangana: A leap towards smart and efficient governance.
- Telangana State Portal. (n.d.). Official website. https://it.telangana.gov.in
- The Centre for Good Governance (CGG). (n.d.). E-governance projects and initiatives.
- The Information Technology, Electronics & Communications (IT, E&C) Department of Telangana. (n.d.). Digital initiatives and official documentation.
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