Abstract

A COMPREHENSIVE REVIEW OF BUSINESS PROCESS TOOLS AND TECHNIQUES IN E-COMMERCE BUSINESS MODELS

Chandan Bansal

Volume: 8 Issue: 1 2018

Abstract:

Business process management (BPM) is crucial in enhancing operational efficiency and collaboration across various business functions in e-commerce. This study aims to systematically review existing literature to investigate the nexus between BPM and e-commerce. A comprehensive literature review was conducted according to the PRISMA guidelines for conducting systematic reviews. Through a systematic search of the Scopus database, 22 peer-reviewed articles were identified and included in the analysis. The findings reveal a significant body of research exploring BPM within e-commerce, encompassing quantitative analyses, studies on business processes, and examinations of e-commerce business models. This review suggests avenues for further research, including investigations into BPM in e-commerce utilizing approaches that analyze e-commerce business models such as C2C, C2B, and B2G interactions.

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